Frequently Asked Questions

These Locomotives are for the TRAINZ railroad simulator.

Once your payment has cleared the processor (PayPal) the site will send the files right away. Please make sure you have entered a valid email address. E-Checks take longer and require manual activation. Please email us ahead of time if you wish to use an e-check.

Please open a support ticket for assistance with a purchase. Freeware support is on the forums only and not available on the site.

Recent purchases are available in your account for re-download. We HIGHLY suggest you keep copies of your downloaded files as a backup.  If you don’t see a past purchase in your account please open a support ticket and we will try to assist you. Please have proof of purchase if you do not currently see your order available.

Please make sure that you check your spam folder. 9 out of 10 times this is the case. If you still have not received your order, please include your PO number when you open a helpdesk ticket.

Yes, if you pay for the shipping we will be happy to ship your order the same day payment is received.

Yes, you can send us a money order via mail. Please contact us via our helpdesk.

Our locomotives use advanced scripted features that come in various libraries. Our cabs also use a similar feature. All needed dependencies for your products can be found here.

At this time we’re primarily creating for TRAINZ railroad simulator. If you would like to see our content in other platforms please contact us.

Quality you can expect.

The team at Jointed Rail produces some of the finest content currently available in the world of railroad simulation. We strive to deliver top notch models with features you've come to expect from Jointed Rail.

Our Mission

Our goal is to deliver the highest quality content at affordable prices using the latest technology available.   Our skilled team of content creators strive to enhance your virtual railroading experience by delivering the latest features, scripts and modeling methods available.  For over 10 years Jointed Rail has been the leader in 3rd party content creation for the TRAINZ series of railroad simulators.

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